Returns & Exchanges

At GlocalMe, we stand behind the quality of our mobile hotspots and data services with a hassle-free 30-day return policy. If you are not completely satisfied with your purchase, we are here to assist with a prompt exchange or refund.

Return Process

• 1.
  Initiate Your Request

  Contact our 24/7 customer support team via email or the GlocalMe app within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.

• 2.
  Package the Device

  Securely pack your GlocalMe device in its original packaging, ensuring all accessories, charging cables, and manuals are included to qualify for a full refund.

• 3.
  Ship to Our Warehouse

  Affix the provided shipping label and drop your package off at any authorized carrier location, keeping your tracking number for reference during transit.

• 4.
  Inspection and Refund

  Once our technical team verifies the device condition, your refund will be processed to the original payment method within 5-7 business days.